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Return Policy

No returns are allowed. However, in case if a wrong or a defective product has been sent, do let us know at the earliest. You can write to us at support@thecakeville.com or call us at +91-9900161135 / 080 48515445 (10:00 hours TO 22:00 hours, 7 days a week)

We are not responsible and does not guarantee refund for cases where:

  • Our orders are delivered to incorrect address provided by the sender.
  • Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery.
  • Product quality problems caused by improper handling of the product.

In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full.

Online refund is credited directly through the mode from which the customer has paid the money within 24 working hours. Once processed by us, refund takes 7 to 10 business days to reflect in your account.